We have a no fuss return policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). Simply email us on receipt of the product to let us know, then post the product back and we will arrange a refund. You are responsible for the cost of returning the item to us, unless we have agreed to provide you with free return postage.
Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed. There are no returns or exchanges for custom made items, or for Kidkraft products.
Please note - if you were sent your item as part of our free delivery service for orders over $100, and your return brings your total order to less than $100; then you will be refunded for the item, less the $7.95 delivery charge for orders under $100.
If you return a total order for refund, the actual cost of our postage to send this to you will be deducted from your refund.
We check our products before dispatch to ensure they are not damaged. Please contact us immediately at firstname.lastname@example.org If you receive damaged goods.